General Terms and Conditions of Business

1. Conclusion of contract

1.1 The presentation of our goods in the HALLHUBER online shop is a non-binding invitation for you to order products from us.

1.2 When you place the order, you create a binding purchase agreement with the seller.

1.3 We accept the purchase agreement with the delivery of the goods. The automatic order confirmation email does not represent acceptance of the agreement, but simply serves to document the fact that the order has been received. We reserve the right to decide whether or not to accept the order. If we cannot accept the order, we will inform you immediately.

1.4 If we determine while processing the order that a product or products you have ordered are not available, we will inform you via email. No purchase agreement arises for the goods that are unavailable.

1.5 We only sell our products to end customers over the age of 18, and only in standard retail quantities.

2. Option to return goods

2.1 In addition to your statutory right of revocation, we voluntarily offer you the opportunity to return products purchased from us. As such, you can return all items purchased via the HALLHUBER online shop without stating any reasons within 14 days of receipt, provided the items are complete, unused and undamaged. Please fill in the returns form. If you wish to return an item, you must pay the postage yourself. Only trying the goods on, as would be the case in a shop, is permitted. Items with a special hygiene sticker or a hygienic seal can only be returned if the sticker or seal is still intact.
2.2 Your right of revocation as set out in item 3 also applies.

3. Right of revocation

Information concerning the exercise of the right of revocation

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

In order to exercise your right of revocation, you must inform us (HALLHUBER GmbH, Taunusstraße 49, 80807 Munich, Germany, fax: +49 89 / 359 04 66, email: ) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of revocation before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to:

Hallhuber UK Returns
c/o Suffolk Group
North East Suffolk Business Centre
Pinbush Road
NR33 7NQ


The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model text withdrawal form

Withdrawal form



Taunusstrasse 49

D-80807 München

Telefax: +49 89 / 359 04 66

per E-Mail

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*


Ordered on*/received on*

Name of consumer(s)

Address of consumer(s)




*Delete as appropriate

4. Delivery/P&P

We will dispatch your goods in three to six working days of receiving your order, provided we can verify your data (credit check, identity check).

5. Prices and payment methods

5.1 The prices stated at the time of placing the order apply. All prices include statutory VAT.

5.2 Goods can be paid for using the payment methods listed in the order process, in accordance with the conditions stated. We reserve the right to exclude certain payment methods depending on the results of your data verification check (identity and credit checks).

5.3 Should you default on payment, we reserve the right to charge additional reminder fees. In the event of default on payment, you are liable to reimburse all costs, expenses and cash outlay costs that may result through the proper pursuit of our claim. This includes all out-of-court expenses incurred by a debt collection agency or lawyer, regardless of any duty to refund defined under procedural law.

6. Reservation of title

The goods remain our property until such time as full payment has been received.

7. Guarantee

Provided there are no other arrangements to the contrary, the statutory regulations for guarantees apply.

8. Copyright and trademarks

The entire content of the website, including texts, graphics, photos, images, animated images, sounds, illustrations and software, is owned by us, or by one of our affiliated companies, licensees and/or content providers. This content is protected by copyright and other rights. Its use is subject to our express permission.

All trademarks used on the website are owned by us, unless otherwise stated. These trademarks may not be used without our prior written permission.

9. Applicable law

This contract is governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods does not apply.

10. Note regarding Online Dispute Resolution

Pursuant to Regulation No. 524/2013 of 18 June 2013, the EU Commission established an internet platform for the alternative Online Dispute Resolution between consumers and traders (“ODS platform”). The ODS platform serves as central point of contact for consumers and traders that intend to amicably settle disputes that arose from online legal transactions. The ODS platform is accessible under the following link: . Please feel free to contact us directly via e-mail to  for an out-of-court dispute resolution.