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Frequently asked Questions

Do you need help or do you have a question? We've listed a number of frequently asked questions below, just click the link and you'll get the answer. If your question is not mentioned, please contact us via our contact form and we will help you.

Order

How do I place an order?

Do I need to set up a customer account to make a purchase?

Can I place an order by phone to?

Delivery

How much do deliveries cost?

How long do deliveries take?

Can my delivery address be different from my billing address?

Newsletter

How can I subscribe to the HALLHUBER newsletter?

Why haven´t I received a HALLHUBER newsletter even though I signed up for it?

How can I unsubscribe from the HALLHUBER newsletter?

Payment

What payment methods do you offer?

When will my credit card be charged?

Can I get an invoice made out to my company´s name?

Returns & Complaints

How do I revoke an order?

How can I return items?

How long do I have to return my order?

Account

How do I register for a HALLHUBER customer account?

How can I change my personal details?

How can I delete my customer account?

Voucher

How and where do I redeem my voucher?

Can I use my voucher for an order I´ve already placed?

The voucher doesn´t work. What can I do?

Technical Problems

What can I do if I have technical problems with the website?
Which web browsers does HALLHUBER support?
Do you have an app for smartphones?

Care Tips & Sustainability

Where can I find care tips for the item I want?

What are HALLHUBER´s views on sustainability and environmental awareness ?

Our Customer Service

Phone number:

00800 – 99999 29 9

Monday to Friday, 8:00 a.m. - 08:00 p.m. , Saturday, 9:00 a.m. - 04:00 p.m.

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* All prices incl. VAT. Special offers valid while stocks last. Cannot be combined with any other offers.