Frequently asked Questions
Do you need help or do you have a question?
We've listed a number of frequently asked questions below, just click the link and you'll get the answer.
If your question is not mentioned, please contact us via our contact form and we will help you.
Order
How do I place an order?
Do I need to set up a customer account to make a purchase?
Can I place an order by phone to?
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Delivery
How much do deliveries cost?
How long do deliveries take?
Can my delivery address be different from my billing address?
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Payment
What payment methods do you offer?
When will my credit card be charged?
Can I get an invoice made out to my company´s name?
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Returns & Complaints
How do I revoke an order?
How can I return items?
How long do I have to return my order?
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Account
How do I register for a HALLHUBER customer account?
How can I change my personal details?
How can I delete my customer account?
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Vouchers
How and where do I redeem my voucher?
Can I use my voucher for an order I´ve already placed?
The voucher doesn´t work. What can I do?
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Technical Problems
What can I do if I have technical problems with the website?
Which web browsers does HALLHUBER support?
Do you have an app for smartphones?
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Care Tips & Sustainability
Where can I find care tips for the item I want?
What are HALLHUBER´s views on sustainability and environmental awareness ?
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Our Customer Service
Monday to Friday, 9:00 a.m. - 04:00 p.m. , Saturday, 9:00 a.m. - 04:00 p.m.
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Contact form
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