Customer Relationship Management / HALLHUBER CARD
HALLHUBER uses a system for the administration and care of customers referred to as "CRM". This also includes the HALLHUBER CARD customer loyalty programme (see terms and conditions at https://www.hallhuber.com/de/hallhuber-card/teilnahmebedingungen/
Depending on the customer relation, we differentiate between
- visitor orders
- regular customers
- customers receiving newsletters
- loyalty card owners (HALLHUBER CARD)
The customer information is processed in this respect within the framework of the HALLHUBER CRM. Depending on the customer status, these data include name, address, contact data, shopping cart, orders, vouchers, complaints, payment methods and raffle participations.
With your consent, HALLHUBER will send newsletters to your e-mail address in order to inform you about its own products and services. You give your consent when you register for the newsletter. Once you have registered, you will receive an e-mail with a confirmation link. Simply click on this link to complete your subscription to the newsletter. You can revoke your registration and consent at any time, with effect for the future. One way to revoke your consent is by clicking the unsubscribe link at the end of each newsletter. It is also possible to revoke your consent by calling or e-mailing our Customer Service team (see section 1 above).
For users with an active newsletter subscription, HALLHUBER uses the newsletter tracking tool by Emarsys to analyse how the newsletter is used. By means of an embedded tracking pixel, HALLHUBER can recognise whether and when a newsletter was opened by a user and which links contained in the e-mail were opened by the user. This enables us to automatically determine which newsletter content our customers find especially interesting. We use the results from these pseudonymised analyses exclusively to better adapt prospective newsletters to our subscribers’ interests.
For users with an active newsletter subscription an/or and active HALLHUBER card, HALLHUBER uses the newsletter tracking tool by Emarsys to analyse how the newsletter is used. By means of an embedded tracking pixel, HALLHUBER can recognise whether and when a newsletter or HALLHUBER card e-mail was opened by a user and which links contained in the e-mail were opened by the user. This enables us to automatically determine which e-mail content our customers find especially interesting. We use the results from these pseudonymised analyses exclusively to better adapt prospective e-mails to our subscribers’ interests.
Purchase on account using Afterpay
Afterpay is a service operated by Arvato Payment Solutions GmbH, located at Gütersloher Str. 123, 33415 Verl, Germany. Within the strict confines of cases where you choose the purchase on account payment method, you agree to us providing information to Afterpay to process the purchase. Afterpay will evaluate your submissions and, in response to any legitimate request, will forward this information to credit agencies. Your data will of course be collected, processed and stored with the greatest care and in compliance with the applicable data protection regulations. You can find more information about this on the Afterpay website (www.afterpay.de/datenschutz).
In some circumstances, HALLHUBER uses third-party media companies to place advertising for HALLHUBER products and services on the websites of other companies. If you have visited a website on which HALLHUBER advertisements appear, the online media company concerned may place a cookie or a web beacon on your computer. In this way, the online media company can recognise the computer if it revisits the website and it can ascertain how advertising campaigns are received by users. This data is anonymous and is not linked to personal data on the user’s computer or to the HALLHUBER database. HALLHUBER does not have access to data that is collected by the online media company. To avoid online media companies placing cookies on your computer, you need to visit the websites of the individual media companies and remove the cookies according to instructions or set the appropriate cookie filter in your browser.
A “cookie” is a small data file that is transferred from a website to the hard disk of your computer. HALLHUBER sends cookies when you surf on our website, make a purchase, request or personalise information and when you register for certain services. If you accept cookies on our website, we have no access to your personal information but we can identify your computer. Cookies are generally divided into “session” and “permanent” cookies.
Session cookies do not remain on your computer when you leave our website or close your browser. The collected information helps us to analyse usage patterns and structures on our website. In this way, we can continue to optimise our website, by improving the content or personalisation, and make it easier to use.
Permanent cookies are those that remain on your computer. They are used to facilitate shopping, personalisation and registration services. Cookies can, for example, record your selected purchases while you continue shopping. Furthermore, you only need to enter your password once on websites that require a login. Permanent cookies can be manually removed by the user.
Most browsers accept cookies by default. Nevertheless, you can usually decline cookies or accept certain cookies selectively through your browser settings. If you deactivate cookies, in some circumstances certain features are no longer available to you on our website, and it is possible that some web pages will not display properly.
1) Google Remarketing
We also use Conversion Tracking within the scope of the Google AdWords service. When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer or end device. These cookies lose their validity after 30 days, do not contain any personal data and are therefore not used for personal identification. The information collected via conversion cookies is used to compile conversion statistics for AdWords customers that have opted for conversion tracking.
You can prevent cookie storage by changing the settings in your browser software; we would, however, like to point out that by doing so, you might not be able to use all of the functions on this website to their full extent. In addition to this, you can disable interest-based ads on Google and interest-based ads on the web (within the Google Display Network) in your browser by enabling the "off" button at https://adssettings.google.com/anonymous?hl=en_GB&ref=privacy-policy or by opting out at www.aboutads.info/choices/. You can find more information about your Google setting options and data privacy regarding this at https://policies.google.com/privacy?hl=en&gl=de.
2) Google Tag Manager
HALLHUBER uses Google Tag Manager. This Google service allows website tags to be managed via an interface. The service only uses tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this information. Deactivation at the domain or cookie level will remain in effect for all tracking tags, as long as they are implemented with the Google Tag Manager.
3) Google Analytics
HALLHUBER uses Google Analytics to analyse website usage. The data collected is used to improve and align our website and advertising material with the needs of the users. Google processes the website usage data on our behalf and is contractually obligated to take measures to ensure the confidentiality of the processed data, which is transferred to a Google server in the USA. Google complies with the data protection provisions of the EU-US Privacy Shield agreement. Google Analytics stores cookies in its web browser for a period of two years following your last visit. These cookies contain a randomly generated user ID, with which you can be recognised during future visits to the website. The recorded data is stored together with the randomly generated User ID, making it possible to evaluate pseudonymous user profiles. This user-related data is automatically deleted after 38 months. Other data is stored in aggregated form for an unlimited period of time. If you do not agree with this data being collected, you can prevent this by installing the browser add-on to deactivate Google Analytics (this only needs to be installed once): https://tools.google.com/dlpage/gaoptout?hl=en
econda Web Analysis
For the purpose of designing and optimizing this website, anonymized or pseudonymized data is collected and stored by solutions and technologies of econda GmbH (Zimmerstraße 6, 76137 Karlsruhe, www.econda.de) and user profiles are created from this data using pseudonyms. Econda works on our behalf. A transfer of the data to third parties or a transfer to third countries is excluded.
The following data is collected:
- Information on the device used
- Information on pages viewed within the website visit
- Anonymized information within the order process
- Anonymized information on access data
Data processing purposes:
For this purpose, cookies can be used which enable the recognition of an Internet browser. However, user profiles are not merged with data about the bearer of the pseudonym without the visitor's express consent. In particular, IP addresses are rendered unrecognizable immediately after receipt, which makes it impossible to assign user profiles to IP addresses.
The analysis of user behavior is carried out in accordance with article 6 paragraph 1 letter f DSGVO. The company has a legitimate interest in carrying out a range measurement in order to continuously optimize the online presence.
Visitors to this website can object to this data collection and storage for the future at any time here: https://www.econda.de/en/data-protection/revocation-for-data-storage/
The objection applies only to the device and the web browser on which it was set, please repeat the process on all devices if necessary. If you delete the opt-out information from the cookie and local memory, anonymized or pseudonymized data will be transmitted to econda again.
Click here for further information: https://www.econda.de/en/data-protection/
trbo personalization, optimization and testing
We use the services of trbo GmbH, Leopoldstraße 41 in 80802 Munich. You can revoke your consent at any time with future effect. In the event of revocation, trbo undertakes to delete the personal data immediately, unless deletion is contrary to mandatory legal obligations to retain data. The revocation as well as the request for information can be made informally by post to trbo GmbH, Leopoldstraße 41, 80802 Munich, Germany, or at any time by e-mail to the electronic mailbox email@example.com. You can unsubscribe from the trbo tracking here: https://www.trbo.com/en/
You can object to the storage of your anonymised visitor data so that it will no longer be collected in the future. User profiles are collected in compliance with the provisions of the German Telemedia Act and created on the basis of user IDs (pseudonyms). The IP addresses are not used for this purpose and the analysis of user behaviour using the full IP addresses expressly does not take place. The user has the option of objecting to the creation of usage profiles by sending an e-mail to firstname.lastname@example.org. In the data protection provisions, trbo clearly refers to the creation of pseudonymous usage profiles and gives the user the option of objecting in a clear form. The pseudonymised usage data is automatically deleted at the user's request or if storage is no longer necessary.
Further information can be found in the data protection regulations of trbo, available at https://www.trbo.com/en/privacy-policy/.