Privacy Statement and Information regarding Data Protection

(last edit on April 30, 2020) 

This privacy statement applies for the processing of all your personal data by HALLHUBER GmbH (for simplification hereinafter referred to as "HALLHUBER"). The protection of your personal data is very important to us. We respect your privacy and are thus committed to data protection. HALLHUBER provides this data privacy declaration in order to inform you about our privacy policy and privacy practices. In addition, we want you to understand how to determine, in what form your data are collected and for what purposes these data are used. We have structured our website in such a way that you can usually visit HALLHUBER online, without having to identify or provide any personal data. You can also retrieve this statement in the respectively updated form on our HALLHUBER web pages.

1. Responsibility for Data Processing, Names and Contact Data

HALLHUBER GmbH,

Taunusstraße 49
80807 München
Germany

Customer Service: E-Mail

service[@]hallhuber.com
or over the phone
0 0800 580 58 555

Monday to Friday, 8:00 a.m. - 08:00 p.m. , Saturday, 9:00 a.m. - 04:00 p.m.

You can contact our data protection officer under datenschutzbeauftragter[@]hallhuber.de as well as under the aforementioned postal address.

2. Purposes and Legal Bases of Data Processing

HALLHUBER processes the data we receive from you in compliance with the European and national data protection regulations, in particular the European General Data Protection Regulation (GDPR). The purposes and legal bases for processing of your data are the following:

-          Performance of a contract (purchase order and order execution)

-          Recording of the delivery of goods and services

-          Compliance with legal obligations

-          Handling of complaints

-          Implementation of the loyalty card program HALLHUBER CARD and/or maintaining an online account after registration or consent

-          Newsletter dispatch via email after registration or consent

-          Vested, justified interests in data processing pursuant to Art. 6 (1) f GDPR:

  • Promotional address of existing customers
  • Customer aftercare
  • Information regarding marketing campaigns and new products


3. Data Collection

This privacy statement relates to personal data, the collection of non-personal data as well as the statistical analyses based thereon.

Personal data

means information relating to an identified or identifiable natural entity; identifiable is any natural entity that can be identified directly or indirectly, in particular by way of an allocation to a specific identifier such as a name, an identification number, location data, an online identification or one or several special features, that are an expression of the physical, physiological, genetic, psychological, economic, cultural and social identities of such natural entity.   

HALLHUBER uses personal data in order to be able and take into account your requirements and interests in a better way and offer better service. If you provide us with these personal data, you can be sure that we will use them exclusively for an optimization of HALLHUBER’s personal customer care. We highly appreciate the confidence placed in us. HALLHUBER will not sell or lend your personal data to third parties for marketing purposes or provide these data to any third party.  

On some of the HALLHUBER websites you can order products or services, request information, subscribe to marketing or support documents, or apply for a job with HALLHUBER. On these pages you might be asked to specify the following personal data: Name, address, phone number, email address, user IDs and passwords, account and transaction data, credit card data, preferred contact address, training and career as well as application details.

In order to customize our websites, services and our communication and to improve our products and services, we might under some circumstances also ask you to specify your personal and professional interests, demographic data as well as the sharing of experiences that you had with our products or services. The provision of such additional pieces of information is voluntary.

Non-personal data

mean data regarding the website use and the service operation that cannot be allocated to any specific personal identity. HALLHUBER collects and analyses non-personal data in order to analyse the use of the websites by the respective visitors.

Non-personal data might also include pages, for instance, that are visited on the HALLHUBER websites, clear URL that are retrieved within any website, browser type or screen resolution. Most of the non-personal data are collected through cookies or other analysing technologies. The HALLHUBER websites are using cookies, web beacons and other technologies for data analysis and customization services.

4. Data Usage

HALLHUBER uses personal data in order to provide an improved service and be able to take into account your requirements and interests in a better way. An automated decision making including profiling is not taking place.

We are particularly using your data to support your transactions and orders, to communicate with you, offer you services and support, keep you posted about current services and campaigns and to customize special offers and some of the HALLHUBER websites or tailor the offer to your needs. Personal data are processed in order processing and for customer care, and – where necessary – we also forward the to third parties such as companies supporting us in customer support, in the delivery of our products as well as the preparation and dispatch of our advertising materials (processing of data). Credit card data are exclusively used for processing payment transaction and for averting cases of fraud.   

Personal data collected online can also be combined with information that you are providing to HALLHUBER through other sources, for instance our customer support.

Any personal data provided to HALLHUBER can be transmitted across boundaries within the European Economic Area for the purpose of data fusion and data storage as well as the efficient use of the CRM system.

Non-personal data are collected in order to get insight in the usability, performance and effectivity of the HALLHUBER website.  By means of such data we can improve the user friendliness, usability and content of the website.

Customer Relationship Management / HALLHUBER CARD

HALLHUBER uses a system for the administration and care of customers referred to as "CRM". Depending on the customer relation, we differentiate between

-          visitor orders

-          regular customers

-          customers receiving newsletters

-          loyalty card owners (HALLHUBER CARD)

The customer information is processed in this respect within the framework of the HALLHUBER CRM. Depending on the customer status, these data include name, address, contact data, shopping cart, orders, vouchers, complaints, payment methods and raffle participations.

Newsletter

With your consent, HALLHUBER will send newsletters to your e-mail address in order to inform you about its own products and services. You give your consent when you register for the newsletter. Once you have registered, you will receive an e-mail with a confirmation link. Simply click on this link to complete your subscription to the newsletter. You can revoke your registration and consent at any time, with effect for the future. One way to revoke your consent is by clicking the unsubscribe link at the end of each newsletter. It is also possible to revoke your consent by calling or e-mailing our Customer Service team (see section 1 above).

For users with an active newsletter subscription, HALLHUBER uses the newsletter tracking tool by Emarsys to analyse how the newsletter is used. By means of an embedded tracking pixel, HALLHUBER can recognise whether and when a newsletter was opened by a user and which links contained in the e-mail were opened by the user. This enables us to automatically determine which newsletter content our customers find especially interesting. We use the results from these pseudonymised analyses exclusively to better adapt prospective newsletters to our subscribers’ interests.

For users with an active newsletter subscription, HALLHUBER also uses the Web Extend tool by Emarsys in conjunction with cookies and JavaScript to record website usage and enable us to provide individualised content in the HALLHUBER newsletter. Pseudonymous profiling is carried out within this framework. All data collected by Web Extend on the HALLHUBER website and recorded in the Web Extend database is either anonymous (pre-login) or pseudonymised (post-login). You can revoke your consent to the use of the Web Extend function by sending an e-mail to our Customer Service team. This will not affect the other aspects of your active newsletter subscription.

Purchase on account using Afterpay

Afterpay is a service operated by Arvato Payment Solutions GmbH, located at Gütersloher Str. 123, 33415 Verl, Germany. Within the strict confines of cases where you choose the purchase on account payment method, you agree to us providing information to Afterpay to process the purchase. Afterpay will evaluate your submissions and, in response to any legitimate request, will forward this information to credit agencies. Your data will of course be collected, processed and stored with the greatest care and in compliance with the applicable data protection regulations. You can find more information about this on the Afterpay website (www.afterpay.de/datenschutz).

Obtaining purchase ratings (eKomi)

In order to perpetually improve our internal quality management and our customer support, together with the independent rating service provider eKomi we offer our clients a simple possibility for rating their purchases. By sending your order you agree that along with the emails pertaining to your order you will also receive an email for rating your order. A link will bring you to a rating form, which you can use to provide us with your feedback. With the supply of your rating you agree that we can forward individual order data to eKomi, such as the ordered quantities, for the purposes described herein. Ratings will be verified by eKomi for inadmissible and/or unlawful content before being published. We reserve the right not to publish or to fully or partially remove ratings with such contents. For technical reasons it might take up to 24 hours until the rating ends up at eKomi in an anonymized way. As the quality of the incoming ratings is utterly important to us, it is only possible to render such rating once an article was indeed acquired in the online shop. eKomi shall take all necessary measures that serve the security and the protection of your data. With your forwarding of a rating you are granting us the non-exclusive, free of charge, permanent and irrevocable right to use, copy, revise, publish, translate, reproduce and integrate in other works your rating.

5. Cookies and third party media companies

In some circumstances, HALLHUBER uses third-party media companies to place advertising for HALLHUBER products and services on the websites of other companies. If you have visited a website on which HALLHUBER advertisements appear, the online media company concerned may place a cookie or a web beacon on your computer. In this way, the online media company can recognise the computer if it revisits the website and it can ascertain how advertising campaigns are received by users. This data is anonymous and is not linked to personal data on the user’s computer or to the HALLHUBER database. HALLHUBER does not have access to data that is collected by the online media company. To avoid online media companies placing cookies on your computer, you need to visit the websites of the individual media companies and remove the cookies according to instructions or set the appropriate cookie filter in your browser.

A “cookie” is a small data file that is transferred from a website to the hard disk of your computer. HALLHUBER sends cookies when you surf on our website, make a purchase, request or personalise information and when you register for certain services. If you accept cookies on our website, we have no access to your personal information but we can identify your computer. Cookies are generally divided into “session” and “permanent” cookies.

Session cookies do not remain on your computer when you leave our website or close your browser. The collected information helps us to analyse usage patterns and structures on our website. In this way, we can continue to optimise our website, by improving the content or personalisation, and make it easier to use.

Permanent cookies are those that remain on your computer. They are used to facilitate shopping, personalisation and registration services. Cookies can, for example, record your selected purchases while you continue shopping. Furthermore, you only need to enter your password once on websites that require a login. Permanent cookies can be manually removed by the user.

Most browsers accept cookies by default. Nevertheless, you can usually decline cookies or accept certain cookies selectively through your browser settings. If you deactivate cookies, in some circumstances certain features are no longer available to you on our website, and it is possible that some web pages will not display properly.

Web-Beacons

Some of the HALLHUBER websites and email newsletters in the HTML format are using web beacons in combination with cookies in order to produce overall statistics regarding the website use. A web beacon is an electronic, invisible image that is also referred to as one-pixel GIF or empty GIF. Web beacons can recognise specific information types on the Computer of any visitor, such as the cookie number of a visitor, time and date of the page view as well as a description of the page, on which the web beacon exists. You could make some of the web beacons unusable by refusing cookies that are associated with them.

Google

1)      Google Remarketing

HALLHUBER uses Google AdWords Remarketing functions. We use it to promote this website in Google search results, as well as on third-party websites. The provider we use is Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google”). For this purpose, Google places a cookie in your end device’s browser, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. This cookie ID serves to clearly identify a web browser on a specific computer and not to identify a person. You can deactivate the use of cookies by Google by following the link provided and by downloading and installing the available plug-in: www.google.com/settings/ads/plugin. You can find more information about Google Remarketing and Google’s data protection policy at: www.google.com/privacy/ads/ .

  • Google Conversions

We also use Conversion Tracking within the scope of the Google AdWords service. When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer or end device. These cookies lose their validity after 30 days, do not contain any personal data and are therefore not used for personal identification. The information collected via conversion cookies is used to compile conversion statistics for AdWords customers that have opted for conversion tracking.

You can prevent cookie storage by changing the settings in your browser software; we would, however, like to point out that by doing so, you might not be able to use all of the functions on this website to their full extent. In addition to this, you can disable interest-based ads on Google and interest-based ads on the web (within the Google Display Network) in your browser by enabling the "off" button at www.google.de/settings/ads or by opting out at www.aboutads.info/choices/. You can find more information about your Google setting options and data privacy regarding this at www.google.de/intl/de/policies/privacy/?fg=1.

2)      Google Tag Manager

HALLHUBER uses Google Tag Manager. This Google service allows website tags to be managed via an interface. The service only uses tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this information. Deactivation at the domain or cookie level will remain in effect for all tracking tags, as long as they are implemented with the Google Tag Manager.

3)      Google Analytics

HALLHUBER uses Google Analytics to analyse website usage. The data collected is used to improve and align our website and advertising material with the needs of the users. Google processes the website usage data on our behalf and is contractually obligated to take measures to ensure the confidentiality of the processed data, which is transferred to a Google server in the USA. Google complies with the data protection provisions of the EU-US Privacy Shield agreement. Google Analytics stores cookies in its web browser for a period of two years following your last visit. These cookies contain a randomly generated user ID, with which you can be recognised during future visits to the website. The recorded data is stored together with the randomly generated User ID, making it possible to evaluate pseudonymous user profiles. This user-related data is automatically deleted after 38 months. Other data is stored in aggregated form for an unlimited period of time. If you do not agree with this data being collected, you can prevent this by installing the browser add-on to deactivate Google Analytics (this only needs to be installed once) : https://tools.google.com/dlpage/gaoptout?hl=de

econda Web Analysis

In order to design and optimise this website in line with your requirements, the following data is collected anonymously using solutions and technologies from econda GmbH, Zimmerstr. 6, 76137 Karlsruhe, Germany (www.econda.de) :

  • Information about the device used (e.g. operating system, browser, screen resolution, selected language)
  • Information about the pages viewed during your website visit (e.g. category pages and product detail pages)
  • Information used in the ordering process (e.g. order number, gender, date of birth, delivery and payment method, address area)
  • Information about access data (e.g. access via e-mail newsletter, other websites or online advertising platforms)

The scope of the stored and processed data is strictly limited to the implementation of statistical analysis via the econda Analytics tool. For this purpose, cookies may be used, which enable an internet browser to be recognised again in the future. Your IP address will be made unrecognisable immediately after receipt, making it impossible to assign user profiles to IP addresses.

Visitors to our website may opt out of this data collection and storage at any time with effect for the future by visiting: www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html.



Facebook

Visitor activity pixel

When you are visiting our page, we apply the visitor activity pixel of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") on www.hallhuber.com/de. By means of said pixel we can track the users‘ actions once they have seen or clicked on a Facebook advertisement. In this manner we can measure the effectiveness of Facebook advertisements for statistical and market research purposes. The data thus collected remain anonymous for us, this means that we cannot look at or read out the personal data of individual users. These data, however, are saved and processed by Facebook, which we are notifying you about in accordance with our respective knowledge. Facebook has the possibility to connect these data with their Facebook accounts and use them also for their own advertising purposes in accordance with the data usage guideline of Facebook. For further information in this respect go to https://www.facebook.com/about/privacy/.

Pixel Opt-Out aktivieren/deaktivieren

With the following button you can agree or disagree to the use of the Facebook "visitor action pixel”:

General preference management regarding the user specific web targeting, Custom Audiences

Facebook uses cookies, web beacons and other storage technologies for the provision of measurements and target addressing of advertisements. Facebook thereby collects and receives information from our website and other spots on the Internet. If you want to object to such storing of information, you can use the following link: http://www.youronlinechoices.com/de/. Communication tools of Facebook are used on our website, in particular Website Custom Audiences. The Facebook Cookie is addressed for the product Website Custom Audiences.

Further information regarding the purpose and extent of the data collection and the further processing and use of the data by Facebook as well as the setting possibilities for protecting your privacy can be derived from the Facebook data protection please refer to the Facebook data protection guidelines or use the following link to deactivate the tools: https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F%3Ftab%3Dads

Criteo

Auf dieser Website werden mit Technologien der Criteo SA (32 Rue Blanche, 75009 Paris, Frankreich) Daten zu Marketing- und Optimierungszwecken gesammelt und gespeichert.

Diese Technologien von Criteo ermöglichen das Bewerten unserer Werbekampagnen und Werbeinhalte. Aus diesen Daten können unter einem Pseudonym Nutzungsprofile erstellt werden. Hierzu werden Cookies eingesetzt. Die mit der Criteo-Technologie erhobenen Daten werden ohne gesondert erteilte Zustimmung der betroffenen Person nicht dazu benutzt, den Besucher dieser Website persönlich zu identifizieren und nicht mit personenbezogenen Daten über den Träger des Pseudonyms zusammengeführt. Criteo analysiert anhand eines Algorithmus das Surfverhalten und kann anschließend gezielte Produktempfehlungen als personalisierte Werbebanner auf anderen Websites (sog. Publishern) anzeigen. Eine andere Verwendung oder Weitergabe an Dritte erfolgt nicht. Weitere Information zu der Technologie von Criteo erhalten Sie in der Criteo Datenschutzrichtlinie.

Durch den Einsatz von Criteo werden weitere Pixel von Vertragspartnern mit denen Criteo zusammenarbeitet geladen. Eine Übersicht über alle Publisher und Netzwerke, von denen Pixel geladen werden finden Sie hier.

Sie können diseser pseudonymen Analyse Ihres Surfverhaltens jederzeit widersprechen. Unter dem folgenden Link von Criteo finden Sie eine Anleitung, um den Dienst von Criteo zu deaktivieren.

Bitte beachten Sie, dass Sie nach einer eventuellen Deaktivierung der Anzeige personalisierter Werbeanzeigen von Criteo und anderen Werbepartnern weiterhin Werbeanzeigen erhalten werden, die jedoch weniger passgenau auf Ihre Interessen/Ihr Surfverhalten abgestimmt sind.


Bing Ads

HALLHUBER benutzt das Bing Ads Universal Event Tracking, einen Conversion Tracking Dienst, der von Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA) zur Verfügung gestellt wird. Dabei ermöglicht uns dieser Dienst, falls Sie über eine Bing Anzeige auf unsere Website gelangen, Aktivitäten auf unserer Seite nachzuvollziehen. Dies geschieht, indem beim Klick auf eine Microsoft Bing Ads Anzeige ein Cookie (kleine Textdatei) auf Ihrem Gerät gesetzt wird. Dabei erfahren Microsoft und wir insbesondere die Gesamtanzahl der Nutzer, die auf eine Anzeige geklickt und eine vorher definierte Zielseite erreicht haben. Diese Daten werden für 180 Tage seitens Microsoft gespeichert. Es werden keine persönlichen Informationen zur Identität des Nutzers mitgeteilt. Falls Sie nicht am Universal Event Tracking Verfahren teilnehmen möchten, können Sie die Erfassung und Verarbeitung der durch das Cookie erzeugten auf Ihre Nutzung der Website bezogenen Daten unterbinden, indem Sie beispielsweise in Ihren Browser-Einstellungen das Setzen von Cookies ablehnen. Zudem besteht die Möglichkeit den Erhalt von interessenbezogener Werbung durch Microsoft per Opt-Out unter folgendem Link zu deaktivieren: go.microsoft.com/fwlink/?LinkID=286759

Alternativ können Sie auf folgender Seite den Empfang von interessenbezogener Werbung von Microsoft aber auch anderer teilnehmender Unternehmen insgesamt ablehnen: www.youronlinechoices.com/de/ .Weitere Informationen zu den Nutzungs- und den Datenschutzrichtlinien von Microsoft für diesen Dienst finden Sie hier: privacy.microsoft.com/de-DE/privacystatement/ .

AWIN

HALLHUBER nutzt Dienste der AWIN AG Eichhornstraße 3, 10785 Berlin, zur Erfassung von Sales und/oder Leads setzt AWIN auf dem Endgerät eines Besuchers ein Cookie. Die von AWIN verwendeten Cookies werden in der Standardeinstellung des Internet-Browsers akzeptiert. Falls Sie die Speicherung dieser Cookies nicht wünschen, deaktivieren Sie bitte die Annahme der Cookies der entsprechenden Domänen in Ihrem Internet Browser. AWIN Cookies speichern lediglich die ID des vermittelnden Partners sowie die Ordnungsnummer des vom Besucher angeklickten Werbemittels (Banner, Textlink o.Ä.). Weitere Details finden Sie unter: www.awin.com/de/rechtliches/privacy-policy-DACH .

6. Data Transmission

HALLHUBER will not sell or lease your personal data to any third party or provide them to any third party, respectively. HALLHUBER transmits customer data within the HALLHUBER organisation and to HALLHUBER’s business partners, however, exclusively for the purpose described in the section "How are your data used?".

HALLHUBER cooperates with third-party service providers and third-party providers in order to be able and ensure entire products, services and customers solutions as defined above in section "4. Data Usage". The Offerer and the Service Provider are obliged to treat all data obtained from HALLHUBER confidentially and exclusively use them for the purpose of the services and the business transactions on behalf of HALLHUBER. In order to provide our customers with the best possible service, HALLHUBER may change its service providers, or they conclude partner agreements with additional service providers.

In all other respects, HALLHUBER will not forward personal data to any third party without your explicit consent, unless they are obliged to do so because of legal provisions.

HALLHUBER could merge with another company or be taken over by any such company, and some or all of the corporate assets associated therewith could be taken over as well. If such a combination or takeover takes place, HALLHUBER will take every effort to inform you in due course in case of the transmission of your personal data to the merging company or the acquiring company so as to secure the optimal service in the future as well.

7. Duration of Data Processing

HALLHUBER uses your personal data for the duration of your business relation. This can have different characteristics, namely in case of

-          participation in the loyalty card program HALLHUBER CARD and/or online accounts throughout the duration of the participation

-          participation in the newsletter dispatch until the deregistration or the revocation of your rendered consent  

-          an online purchase up to two years following your last purchase

Criteria for defining the duration of the data processing are regularly your consent to such processing, the legal requirements regarding the retention periods, and our assessment from our CRM system.

In addition, we are obliged by law to retain invoice-relevant information for up to 10 years. These personal data may not be deleted even on your request.

8. Right to Information, Correction, Deletion and Restriction of Processing 

HALLHUBER makes any effort to correctly store your personal data. We have implemented technologies, control processes and guidelines that are provided to ensure a correct storage of customer data. Insofar as you have registered for the respective functionalities, we are granting you access to your personal data and enable online access, so that you can adjust specific data whenever this is necessary. For protecting your private sphere and for your safety we also take the necessary measures for verifying your identity (for instance by requiring a password and a user ID) before granting access to your data. It might be that only authorized persons can access some pages of the HALLHUBER websites under certain circumstances, in that they insert a specific password or any other personal identification. You can show and change your personal data most effectively by going back to the website on which you originally provided your data, and by following the instructions on this website.

You have a right to information, correction and limited processing regarding the personal data stored by us. Deletion is taking place if there are no retention duties. As long as the retention obligations exist, a restriction of the processing can be arranged for.

9. Right to Object, Data Portability and Revocation of a Consent 

You are entitled to object to data processing and to data portability. In case the data processing is based on a consent, for instance the consent to establish contact via email, this consent may be revoked at any time with effect for the future.

10. Right of Appeal before the Regulatory Authority

You are entitled to appeal to one of the regulatory authorities in charge. The contact data for your competent Regulatory Authority are the following:

Bayerisches Landesamt für Datenschutzaufsicht (Bavarian Data Protection Authority, BayLDA), Promenade 27, 91522 Ansbach.

11. Necessity of the Provision of Data

The provision of your personal data is necessary in order to carry out the business transaction, in particular with respect to your activities in the HALLHUBER Online Shop, the online account, the loyalty card program HALLHUBER CARD or the Newsletter. In case the data are not provided, the use of the aforementioned function is only partially possible or completely impossible.

12. Changes in this Statement and Your Consent

In case of updates in the Online Privacy Statement of HALLHUBER, we shall provide these changes and update the modification date of this document accordingly.  In this way you will know at any time which data we are collecting, how the collected data are used and what options you have.

With the use of our Websites and the usage of our services you agree to the instant privacy statement.